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FAQ's

What is incontinence?
 
Incontinence is the inability to control bladder and/or bowel functions.  Learn more about urinary incontinence at the American Academy of Family Physicians.
 
I signed up for the delivery service.  What should I do if I need to change my order?
 
Simply Contact Us to make your change.  Please note that all changes to orders must be made prior to the next delivery date. 
 
The product that I currently use is no longer meeting my incontinence needs.  What should I do?
 
If your condition has worsened, we first suggest that you contact your doctor to discuss the issue and possible treatments.  You may also want to consider trying a different size, brand or product. 
 
What should I do if I do not receive my order?
 
If you do not receive your order, please contact us as soon as possible for assistance. 
 
What should I do if my product is damaged or defective?
 
Please remember that we do not manufacture the products.  If the product is defective, the manufacturer will resolve the issue by replacing the product.  Contact us if you need assistance with this.  Also remember that we do not make personal deliveries.  If the order shows up damaged, please contact us immediately so the we may notify the delivery service and reship the product at no cost to you.
 
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